Support
Shipping Policy
Find what you need below.
At SeoYun, we strive to process and deliver your order quickly, safely, and efficiently. Below you'll find all information regarding our shipping process, estimated delivery times, and shipping costs.
Shipping Regions
We currently offer free shipping to the following countries:
- United States
- Canada
- Australia
- New Zealand
- Singapore
- United Kingdom
- Ireland
- United Arab Emirates
Shipping Costs
We offer free shipping on all orders, regardless of size, weight, or destination. No additional shipping fees will be charged at checkout.
Estimated Delivery Time
Total Delivery Time: 6–15 business days
This includes:
- Processing Time: 1–3 business days (order preparation, packing, and dispatch)
- Transit Time: 5–12 business days (time required for the carrier to deliver)
Please note:
- Business days are Monday–Friday, excluding public holidays
- Delivery times are estimates and may vary due to customs delays, carrier issues, weather conditions, or peak seasonal periods
- Delivery times may be slightly extended during holiday seasons or high-demand periods
Order Processing Schedule
- Orders placed before 10:00 PM EST: Processing begins the next business day
- Orders placed after 10:00 PM EST: Processing begins the following business day
Order Tracking
Once your order has shipped, you will receive a confirmation email containing a tracking link. You can use this link to follow your package until it is delivered.
Order Not Received
If your order has not arrived within the expected delivery window, please contact us at support@seoyun.co
If the tracking status shows "Delivered" but you have not received your package, please check the following first:
- Your neighbours
- Your mailbox or parcel locker
- Your local carrier office
While SeoYun is not responsible for lost or stolen packages, we will gladly assist you in resolving the issue with the carrier.
Additional Information
- We do not ship to P.O. Boxes or military addresses (APO/FPO/DPO)
Company Information
Company name: RSK Group
EIN: 98-1916454
Address: 312 W 2ND ST UNIT A9223 CASPER, WY 82601
Customer Support: support@seoyun.co
Support Hours: Monday–Friday, 9:00 AM – 5:00 PM (local time)
Before You Reach Out
5-15 Workdays
90-day satisfaction guarantee.
Yes — contact us via the form.
Crafted with Purpose
At Seoyun, we believe true wellness begins with intention. Rooted in Korean traditions and refined through modern science, each formula is designed to support balance, clarity, and long-term vitality.
We focus on what matters — clean ingredients, thoughtful sourcing, and formulations that respect both your body and your daily rhythm.
This is not about quick fixes.
It’s about consistency, care, and results you can feel.
Let's Talk
Have a question about your order, our ingredients, or anything else? We'd love to hear from you.