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General Terms
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Terms and Conditions
1. Overview
SeoYun is operated by a company based in the United States. These Terms and Conditions ("Terms") apply to your use of our website and to all purchases made through the site. By visiting the website or placing an order, you agree to these Terms. Please read them carefully.
2. Age Requirement
You must be at least 18 years old, or have permission from a parent or legal guardian, to use this website.
3. Product Information
Our products are shipped directly from our partners. We strive to provide accurate product descriptions, but slight variations in color, size, or packaging may occur due to manufacturing or batch differences. Images are for illustration purposes and may differ slightly from the actual product.
4. Pricing & Transparency
All prices are shown in U.S. Dollars (USD) or the local currency based on your location, and include applicable taxes unless otherwise stated. You will never be charged more than the amount shown at checkout — no hidden fees and no unexpected charges at delivery. In the event of a pricing error, we reserve the right to cancel the order and issue a full refund.
5. Order Confirmation
After placing an order, you will receive an email confirming receipt. This confirmation does not constitute acceptance. A binding agreement is formed only when the products are shipped. We reserve the right to cancel an order before shipment in cases such as pricing errors, stock issues, suspected fraud, or technical problems.
6. Shipping & Delivery
- Processing time: 1–3 business days (Monday–Friday, excluding holidays) after payment is received
- Estimated delivery time: 5–12 business days after shipment, depending on destination and carrier
- Total estimated time from order to delivery: 6–15 business days
- Customs fees: You will not be charged any additional customs or import fees beyond what is shown at checkout
- Tracking: When available, a tracking number will be emailed to you
- Partial shipments: If your order contains multiple items, they may arrive in separate packages
Occasional delays may occur due to customs or logistics.
7. 14-Day Withdrawal Window
You may request to cancel your order within 14 days of receiving it, with no need to provide a reason. Contact us at support@seoyun.co with your order number to request cancellation.
8. Returns & Refunds
Return conditions:
- Products must be unused, in original condition, and in original packaging
- Return requests must be submitted within 30 days of receiving the item
- Return shipping costs are the responsibility of the customer (unless the product is defective or incorrectly delivered)
- Used products showing signs of use cannot be returned for hygienic and safety reasons
- Customized or personalized items are non-returnable
Return address: Returns are processed through an international facility. Contact us for the correct return address and instructions.
Refunds: Refunds are issued within 14 days after we have received the returned product or valid proof of shipment, using the same payment method as the original purchase.
9. Damaged or Incorrect Products
If you receive a defective, damaged, or incorrect item, notify us within 7 days at support@seoyun.co, including clear photos. After verification, we will offer either a free replacement or a full refund, including original shipping costs.
10. Payment & Security
We accept secure payment methods including major credit cards and PayPal. All transactions are processed via encrypted SSL connections. We do not store any credit card information.
11. No Additional Customs or Import Fees
We cover all applicable taxes, import duties, and processing fees. If you unexpectedly receive a customs bill, contact us immediately.
12. Intellectual Property
All website content — including text, images, logos, and product information — is the property of SeoYun or its licensors. No content may be reproduced without written permission.
13. Limitation of Liability
We are not liable for indirect or consequential damages arising from the use of our website or products. Our maximum liability is limited to the purchase price of the product in question. Your statutory consumer rights remain fully intact.
14. Force Majeure
We are not responsible for delays or failures caused by events outside our control, including but not limited to transportation issues, natural disasters, strikes, or customs delays.
15. Governing Law
These Terms are governed by the laws of the United States. Any disputes may be brought before the competent courts in the state where our business is registered.
16. Changes to These Terms
We reserve the right to update these Terms at any time. The most current version will always be available on our website. By continuing to use the site, you agree to any updates.
17. Misuse of Pricing or Technical Errors
If an order was placed by intentionally exploiting a technical error, glitch, or pricing issue, we reserve the right to adjust or cancel the order. If products were obtained at a significantly lower price than intended, we may adjust the quantity or value based on our standard pricing guidelines.
Need Help?
Company name: RSK Group
EIN: 98-1916454
Address: 312 W 2ND ST UNIT A9223 CASPER, WY 82601
Customer Support: support@seoyun.co
Support Hours: Monday–Friday, 9:00 AM – 5:00 PM (local time)
Before You Reach Out
5-15 Workdays
90-day satisfaction guarantee.
Yes — contact us via the form.
Crafted with Purpose
At Seoyun, we believe true wellness begins with intention. Rooted in Korean traditions and refined through modern science, each formula is designed to support balance, clarity, and long-term vitality.
We focus on what matters — clean ingredients, thoughtful sourcing, and formulations that respect both your body and your daily rhythm.
This is not about quick fixes.
It’s about consistency, care, and results you can feel.
Let's Talk
Have a question about your order, our ingredients, or anything else? We'd love to hear from you.